Which emails does Sophiie read, and how do I block a sender?

You control both at Settings → Inquiries → Email: choose whether Sophiie reads emails from Existing customers only or All relevant business emails, and block any sender or whole domain so she never reads their emails.

Choosing which emails Sophiie reads

Sophiie reads from the mailbox you've connected (Gmail or Outlook — see "How do I connect my Gmail or Outlook email to Sophiie?"). How much of it she reads is your call, with two modes:

• Existing customers only — Sophiie only reads emails from people she already knows: your existing contacts. Pick this if you'd rather keep the rest of your inbox off-limits.
• All relevant business emails — Sophiie reads mail written by a person, whether or not the sender is already one of your contacts — so enquiries from people you've never dealt with get picked up too. She still skips newsletters, receipts and other automated mail, and mail from a small list of well-known service domains such as Google, Microsoft and Xero.

Blocking senders and domains

On the same page you can stop Sophiie reading from particular senders:

1. Go to Settings → Inquiries → Email and open the Blocked senders section.
2. Add an address under Email addresses using Block this email address — Sophiie won't read emails from that person.
3. Or add a domain under Domains using Block this domain to cover everyone at that domain in one go — handy for newsletters, suppliers, or automated notifications you never want Sophiie touching.

Common Questions

Sophiie is picking up newsletters and system notifications — how do I stop it?

Block the sender's address, or block the whole domain if the emails come from several addresses. Switching to Existing customers only also stops anything from senders who aren't in your contacts.

Does blocking a sender affect my own inbox?

No — it only changes what Sophiie reads. Their emails still arrive in your mailbox as normal.

Who counts as an existing customer?

Someone already in your Contacts — people who've contacted Sophiie before, plus anyone you've added or imported.

Can I stop Sophiie reading email entirely?

Yes. Open Settings → Inquiries → Email and click Manage in Integrations, or go to Settings → Integrations and open your Gmail or Outlook card, then pause the connection there. Sophiie stops reading your mailbox until you resume it.

Need More Help?

If Sophiie is reading emails you'd rather she didn't — or missing ones she should be picking up — ask Sophiie Assistant in your dashboard first — she can guide you or make the change for you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.