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What's my Sophiie password, and how do I get my login details?

You don't have one — Sophiie accounts have no password at all. You sign in with a one-time code we send you, so the only "login detail" you need is the email address or mobile number your account uses.

Steps

  1. Go to app.sophiie.ai.
  2. Enter the email address your Sophiie account uses. We'll email you a one-time code — type it in and you're straight through.
  3. No email coming? Click Sign in with phone instead and enter the mobile number on your account. We'll text you a 6-digit code instead.
  4. If neither the email nor the phone code works, email support@sophiie.ai or call +61 7 5620 4640 and we'll get you back in.

You can also click the Google or Outlook logo button on the sign-in screen and sign in with that account — no code needed at all.

Why there's no password to send you

Sophiie doesn't use passwords. There's nothing to set, nothing to forget, and no "forgot password" link, because there's nothing for it to reset.

That's also why nobody at Sophiie can send you your login details, and why you should be wary of anyone who offers to: there are no credentials to send. What gets you into your account is access to your own email inbox or your own mobile — which is exactly what keeps it yours.

Common Questions

Can support just email me my login details?

No, and it's not red tape — there's genuinely nothing to send. Your login is a fresh one-time code that goes to your own email or mobile each time. If you can get into your email, you can get into Sophiie.

I've forgotten which email address my account uses

Email support@sophiie.ai or call +61 7 5620 4640 with your organisation name and we'll tell you the exact email on the account. That's safe for us to do — the code still goes to that inbox, so getting in still needs access to it.

My code isn't arriving

Check your spam and junk folders first. The resend button has a 60-second cooldown, so wait for it to unlock rather than pressing it repeatedly. Make sure you're using the exact address you registered with, and turn off any VPN or proxy — we block sign-in codes sent over those. If it still doesn't arrive, try Sign in with phone instead.

I'm asking on behalf of someone on my team

Everyone signs in the same way with their own email or mobile — there are no shared logins or account passwords to hand over. If they've never been added, invite them at Settings → Business → Team and they'll get their own sign-in.

Need More Help?

If you've tried the email code and the phone code and you're still locked out, email support@sophiie.ai or call +61 7 5620 4640 — or just ask here to be put through to a person, and we'll escalate it and get you back into your account.