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How to Select Your AI Personality & Voice in Sophiie

You can customise how Sophiie sounds and behaves by choosing her personality and voice. Follow the steps below.

Step 1: Open the Personality & Voice Settings

  1. Log in to dashboard

  2. Click Train Sophiie

  3. Select Voice & Personality

Step 2: Select Voice

  1. There are several voices to choose from. Use the Play button to listen to each of the voices to hear how they sound.
  2. Click on select voice to choose the voice you want to use.  
  3. The button will turn blue and say “Selected” so you can tell which voice you are now using for your Agent.

Step 3: Agent Name

You will find your current agent name listed here.  You can change your agent name by paying an additional fee.

Step 4: Choose AI Agent Personality

Select from personality styles such as Friendly Mate, Professional Assistant or Empathetic Listener.

Choose a personality that aligns with your brand and audience.

  1. Use the Play button to listen to each of the personalities to hear how they sound.
  2. Click on select personality to choose the personality you want to use.  
  3. The button will turn blue and say “Selected” so you can tell which personality you are now using for your Agent.

Step 5: Enable Agent Memory

When enabled, Sophiie will remember past callers and use the last 3 interactions to respond more personally.

Important: This feature may not work correctly if you're using a dialer or VoIP service that masks the original caller's phone number. Please ensure your phone system preserves the actual customer phone numbers before enabling.

Step 6: Profanity Filter

  • Enable the profanity filter to prevent Sophiie from using or repeating inappropriate or offensive language in responses. This helps protect your brand and keep conversations professional.
  • The toggle will be blue when the profanity filter is enabled. Stopping Sophiie from using Profanity with your callers.

FAQs about Personality and Voice

Q. Can I change the voice anytime?

Yes.

Q. Does changing the personality affect call flow?

Yes — it shapes how Sophiie speaks.  We suggest testing each voice.

Q. Does changing the voice affect pronunciation?

Slightly, but all voices are clear and natural.