How to Add FAQs in Sophiie 

Step 1: Open the FAQ Section

1. Log in to your Sophiie Dashboard
   
   
2. Click Train Sophiie
   
   
3. Select FAQ
   
   

Step 2: Add a New FAQ

1. Click + Add FAQ button
   
   
2. A new FAQ entry row will appear
   
   

Step 3: Enter the Question

1. Type the question customers typically ask
   
   
2. Keep it short and easy to understand.  Enter the question the way a caller would be most likely to ask.
   
   

Step 4: Enter the Answer

1. Write the answer Sophiie should give callers or use the Generate response to allow Sophiie to help you with the answer.
   
   
2. Use clear, simple language
   
   

Step 5: Save Your FAQ

1. Click Save
   
   
2. Your FAQ is immediately active
   
   

FAQs about how to add FAQs

Yes — the new FAQ is used immediately after saving.

Yes.

Yes — simply click into the FAQ to update it or remove it.

Q. Do I add an FAQ if it's answered in another area of Train Sophiie?

No - try to not duplicate information in Sophiie training.  This can cause wrong information being given by Sophiie if only one area is outdated.