How do I use the Sophiie app on site — jobs, voice notes and push notifications?

The Sophiie app is made for the tools-down moments on site: open the Jobs tab to see what's on, check the details, reschedule when plans change, and record a voice note against a job instead of typing — with push notifications keeping you across new work. (New to the app? Start with "Does Sophiie have a mobile app, and what can I do in it?".)

Working with jobs on your phone

1. Open the Jobs tab to see your jobs.
2. Tap a job to open its details.
3. Need to move it? You can reschedule the job from your phone.
4. Record a voice note against the job — talk instead of typing, gloves on. As you speak, your words are turned into text on screen. When you stop, you can correct the text by hand, and there's an AI Clean-up switch that tidies up filler words and punctuation without changing what you said. When you save, the note is added to the job as an ordinary job note, so anyone in the office can read it in the dashboard. The recording itself isn't kept — only the text.

Push notifications

Push notifications are delivered to the app, and your dashboard shows them too — open Settings → Inquiries → Inquiry notifications and each rule has a Mobile app push row saying whether Sophiie has a device registered for that person. Push follows the same sources and tags as the email and SMS on that rule. The app pushes you a notification when a new enquiry comes in, when you're assigned to a job, and when Sophiie needs your decision on something she's working on; tapping the notification opens the right screen in the app.

The app's Push Notifications row (in the app's Settings, from your profile picture at the top of the More screen) shows what the app last recorded, so it can read Enabled even when notifications won't arrive. The reliable check is in your dashboard: open Settings → Inquiries → Inquiry notifications, open the person's rule, and look at the Mobile app push row. It says Registered when Sophiie can reach that phone. If it says Not registered, open the app on that phone and sign in again.

Switching organisation and signing out

Both live in the app's Settings — tap your profile picture at the top of the More screen:

• Switch Organization — if you belong to more than one Sophiie organisation, swap between them here. (The button uses US spelling on screen.)
• Sign out — signs you out of the app on that phone.

Common Questions

What does Sophiie do with my voice note?

Your voice note becomes text. It's attached to the job as a job note, and anyone in the office can read it on that job in the dashboard. You can check and correct the text before you save it, and you can turn on AI Clean-up to tidy up the wording.

Why am I not getting push notifications?

Open Settings from your profile picture on the More screen and check the Push Notifications row. If it says Disabled, tap it and turn notifications on for the Sophiie AI app in your phone's settings.

Do push notifications replace my SMS or email alerts?

No — your SMS and email notifications keep working as you set them. Push is delivered as well, to anyone whose phone is registered, and it follows the same rule.

I run two businesses on Sophiie — can I switch between them?

Yes — Switch Organization in the app's Settings, reached from your profile picture at the top of the More screen.

Need More Help?

If jobs or notifications in the app aren't doing what you expect, ask Sophiie Assistant in your dashboard first — she can guide you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.