How do I update my profile details?

Your personal details live at Settings → Account → Profile — that's where you update your name, avatar, Work email and Phone number. Changing your email or phone number needs to be confirmed with a verification code.

Steps

1. Go to Settings → Account → Profile in your Sophiie dashboard.
2. Update your name and click Save changes; a new photo is saved as soon as you upload it. Neither needs a verification code.
3. To change your Work email or Phone number, enter the new value. You'll be asked to confirm the change with a verification code before it takes effect — that stops anyone else quietly changing the contact details on your account.

Common Questions

Is this the same as my business details?

No. Settings → Account → Profile is about you personally — your name, avatar, email and phone. Your business's details (company name, business phone number, hours) live at Settings → Business → Business profile and Settings → Business → Hours, and they're what Sophiie uses with your customers.

Can support change my email or phone for me?

You can change them yourself at Settings → Account → Profile, and an owner or an admin can change them for you from the Team page. Both of those send a code to the new address or number to confirm the change. If your email address is wrong and you can't get into your account to fix it, contact support and we can correct the email for you.

Why do I need a verification code just to change a phone number?

Your email and phone are how you access and recover your account, so any change to them has to be verified. It's a one-off code per change, not something you'll deal with day to day.

Need More Help?

If a verification code isn't arriving or a profile change won't save, ask Sophiie Assistant in your dashboard first — she can guide you or make the change for you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.