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How do I test Sophiie before going live?

Yes — you can test Sophiie yourself from the dashboard before your customers ever speak to her. The Test Sophiie button is at the top of the Settings → Inquiries page; your test enquiries are kept out of your main Inquiries list unless you choose to show them.

Steps

  1. Set Sophiie up first — your services, FAQs and greetings — so there's something real to test against.
  2. Go to Settings → Inquiries. The Test Sophiie button is at the top of that page. If you see Inquiries not set up instead, click Set up Inquiries and finish that first — the Test Sophiie button appears once it's done. If you can't see either, you may not have Settings access — ask your account owner.
  3. Click Test Sophiie. A small chat window opens in the corner of your screen and Sophiie starts a voice call using your computer's microphone — allow microphone access when your browser asks. She doesn't ring a phone number, and you can switch the window to typing instead if you'd rather chat than talk.
  4. Talk to her the way a customer would — ask about your services, prices and availability, and try booking a job.
  5. Review how it went in Inquiries: test enquiries are hidden by default, so open Filters and switch Test Sophiie to Shown to see them, including the transcript of what was said.

Happy with how she handles things? See "How do I go live with Sophiie?" for switching her on for real customers.

Test Sophiie covers talking and typing to Sophiie in your browser — it's not a way to test each channel separately, and there's no test for SMS or email. For your website, there are Preview buttons instead: Preview chatbot at Settings → Inquiries → Web → Chatbot, and Preview webform at Settings → Inquiries → Web. Those show you the real thing on your website rather than starting a test conversation.

Common Questions

Will my test calls clutter up my Inquiries list?

No — test enquiries are hidden by default. They only appear when you switch the Test Sophiie filter to Shown.

Where do I see how a test call went?

In Inquiries, with the Test Sophiie filter set to Shown.

Do test calls use up my plan's minutes?

No — testing doesn't use up your plan's calls or messages.

Can I test the chatbot or SMS too?

You can chat to Sophiie by typing in the same Test Sophiie window — switch it from voice to text. There's no separate test for SMS or email. For your website chatbot and booking form, use the Preview buttons at Settings → Inquiries → Web to see them working on your site.

Need More Help?

If your test enquiries aren't showing up even with the filter switched to Shown, ask Sophiie Assistant in your dashboard first — she can guide you or make the change for you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.