How do I send an SMS or email to multiple contacts at once?

On the Contacts page, tick the checkbox on each contact you want, then click Send message in the selection bar that appears. You write one message, it goes by SMS or email, and every selected contact gets it.

Steps

1. Open Contacts in the left sidebar.
2. Tick the checkbox on each contact you want to message. Selection is per page — a page holds 10 contacts — so if your list spans several pages, send in batches.
3. Click Send message in the selection bar. (Bulk Send message works for contacts only — any companies in your selection are skipped.)
4. Choose how to send. If both SMS and email are available for your selection, you pick one; if only one is available, the composer opens straight on it. For email, fill in a subject as well as your message.
5. Send. Every selected contact gets the same message.

A contact can only receive the message on a channel they have details for — someone with no email address on their record can't get an email, and SMS needs a mobile number.

How many you can send

You can send to up to 100 contacts in one send. Sophiie does not set a daily limit on how many bulk messages you send. Very fast repeated sending can hit a short safety limit, and you'll be asked to wait a moment before trying again.

In practice you'll rarely reach 100 in one go, because ticking boxes only works within the page you're on and a page holds 10 contacts.

Use it carefully

Everyone selected gets the identical message, so double-check the selection before you hit send. Bulk messaging is for keeping your own customers informed — an appointment change, a closure day, a price update. Don't use it to blast marketing at people who aren't expecting to hear from your business.

Bulk delete

The same selection bar has Delete, which removes every selected contact. Deleting a contact removes them from your database and can't be undone from the dashboard — if you delete someone by mistake, contact support straight away.

Common Questions

Can I message every contact in my list in one go?

Selection is per page, so a list spanning several pages means several sends — select a page, send, then move to the next page.

Why can't I send a message to my selection?

Bulk Send message works for contacts only — companies in a mixed selection are skipped, and if you select only companies nothing opens; a message tells you companies can't be messaged. Sending text messages also needs a paid plan and an up-to-date subscription. And there must be a way to send: a Sophiie number that can send SMS, or a connected email account.

Where do the messages show up afterwards?

In the Sent list in Inquiries, which holds your outbound SMS and email threads.

Need More Help?

If a bulk message doesn't seem to have reached some of your contacts, ask Sophiie Assistant in your dashboard first — she can guide you or make the change for you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.