Can Sophiie read email attachments?
No — Sophiie doesn't read what's inside an attachment when she handles the enquiry. She reads the text of the email and saves every attached file so you can open it yourself. She can see the file names, which help her tell a real enquiry from junk mail, but nothing inside an attachment reaches her summary, her reply or the job details. If you want a photo looked at, ask Sophiie Assistant in your dashboard to view it for you.
Emails your customers send you land in Inquiries (previously called the Inbox) in your Sophiie dashboard. Sophiie reads each one, summarises it, and can draft a reply for you to check and send. Here's what happens to the files attached to that email:
- Every attachment is saved and shown in the enquiry. Each file appears under its email as a small tile with a file icon, the file name and its size, and a download button beside it — you don't need to go to your own mailbox to get it.
- Any file type comes through. Photos, PDFs, documents, spreadsheets — nothing is rejected for being the wrong type. But Sophiie doesn't read the contents of any of them, so nothing inside an attachment goes into her reply or into the job details. Treat an attachment as a file kept for you to open, not as information Sophiie has taken in.
- Each file must be 25MB or smaller. There's no limit on how many files one email can carry. If a file is bigger than 25MB it's skipped — it isn't saved, it doesn't appear in the enquiry, and nothing on screen tells you it was there. The rest of the email still comes through as normal.
Common Questions
Can Sophiie send attachments?
Yes — that direction is separate and documented. Emails Sophiie sends through service and scenario outcome actions support up to 5 attachments, 20MB total. Those limits are for outgoing email only — incoming attachments follow the 25MB-per-file rule above.
A customer emailed me photos of the job — where do I find them?
In the enquiry itself. Open the email in Inquiries (previously called the Inbox) and each photo is listed under the message as a tile with its file name, its size and a download button. Photos aren't shown as picture previews yet, so download them to take a look. You don't need to open your own mailbox.
Need More Help?
If a customer's emailed attachment seems to have gone missing, ask Sophiie Assistant in your dashboard first — she can guide you on where to look. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.