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Can I add an email signature or a second phone number to Sophiie's emails?

Not at the moment. Sophiie doesn't add a signature block to her emails — she writes her own closing line, normally signing off with your business name — and your account stores one business phone number, with no setting to add a second.

How Sophiie signs off her emails

  • There's no signature block. When Sophiie composes an email she writes her own closing line, and she signs off with your business name — never as an AI or an assistant. Because she writes it herself, the exact wording varies from email to email.
  • There's no signature setting in Sophiie. You can't save your own signature, add an image, or set the wording.
  • Sophiie knows your business name, phone number, website, address, trading hours and services when she writes, and she can mention any of them if it helps the customer. None of them is automatically added to the bottom of every email.
  • Emails sent from a service or scenario outcome action carry only the wording you typed into that template — nothing is added to them at all.

If the phone number Sophiie gives out is wrong

  1. Go to Settings → Business → Business profile.
  2. Update the Phone number field on the Business details card — the page saves as you go.
  3. Sophiie then uses the new number whenever she gives your phone number to a customer.

Common Questions

Can I turn the signature off?

There's no signature to turn off. Sophiie writes her own closing line in the emails she composes, and there's no setting to change or switch that off.

I have two business numbers — which one should I put in?

Sophiie only stores one business phone number, so use the one you want customers calling back on. The Phone number field at Settings → Business → Business profile is the single source for it.

Can support add a custom signature for me behind the scenes?

No — there's no signature setting on our side either. What you can control is the business details Sophiie draws on, at Settings → Business → Business profile.

Need More Help?

If the details showing in Sophiie's emails don't match what's in your Business profile, ask Sophiie Assistant in your dashboard first — she can guide you or make the change for you. Still stuck? Email support@sophiie.ai or call +61 7 5620 4640.